Personal Information
- Full name
- Phone number
- Email address (where applicable)
- Delivery addresses
- Pickup addresses
- Profile information
Introduction
Welcome to QariCourier, a service provided by Qari. Your privacy is important to us, and we are committed to protecting the personal information you share with us.
This Privacy Policy explains how QariCourier collects, uses, stores, shares, and protects your information when you use our courier services, website, mobile applications, and related services.
By accessing or using QariCourier, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information as described below.
Information We Collect
To provide our courier services effectively, we may collect the following categories of information:
Account Information
When you create an account, we collect information necessary to verify your identity and manage your account.
Order Information
We collect information relating to every courier request, including:
- Pickup location
- Delivery destination
- Package description (where provided)
- Delivery instructions
- Delivery status
- Time and date of requests
- Order history
Device Information
We may automatically collect:
- Device model
- Operating system
- IP address
- Device identifiers
- App version
- Crash reports
- Network information
Usage Information
We collect information about how you interact with the application, including:
- Features used
- Session duration
- App performance
- Error logs
- User preferences
How We Use Information
We use your information to:
Deliver Courier Services
- Process delivery requests
- Assign delivery partners
- Coordinate pickups and deliveries
- Track deliveries in real time
Improve Our Services
We analyze service performance to:
- Improve delivery efficiency
- Enhance user experience
- Optimize routing
- Improve customer support
Customer Support
We use your information to:
- Respond to inquiries
- Resolve disputes
- Process refunds where applicable
- Investigate reported issues
Safety and Fraud Prevention
We use collected information to:
- Detect fraudulent activity
- Prevent unauthorized access
- Verify transactions
- Protect customers, riders, and partners
Legal Compliance
We may process information where required by law, regulation, court order, or lawful governmental request.
Information Sharing
We respect your privacy and do not sell your personal information. However, we may share information with:
Delivery Partners
To complete deliveries, necessary information such as:
- Customer name
- Pickup address
- Delivery address
- Phone number
- Delivery instructions
may be shared with assigned riders or logistics partners.
Service Providers
We may share information with trusted third-party providers who help us operate services including:
- Cloud hosting
- Analytics
- Customer support
- Communication services
- Payment processing
These providers are contractually required to protect your information.
Legal Authorities
We may disclose information where required to:
- Comply with applicable laws
- Respond to legal requests
- Protect public safety
- Prevent fraud
- Enforce our Terms of Service
Business Transfers
If Qari undergoes a merger, acquisition, investment, restructuring, or sale of assets, customer information may be transferred as part of that transaction while maintaining appropriate privacy protections.
Payments
QariCourier uses secure payment providers to process transactions.
Payment information may include:
Payment method
Transaction amount
Payment status
Transaction reference
For your security, Qari does not store complete debit or credit card details on its servers where payments are processed through certified third-party payment providers.
Payment information is used only to:
Process payments
Verify transactions
Prevent fraud
Issue refunds where applicable
Maintain financial records
Location Data
Location information is essential for providing courier services.
With your permission, we may collect:
- Pickup location
- Delivery destination
- Real-time device location while placing or tracking orders
Location data helps us:
- Match deliveries efficiently
- Estimate delivery times
- Enable live order tracking
- Improve routing accuracy
- Enhance service quality
You may disable location permissions through your device settings. However, certain features of QariCourier may not function properly without location access.
Security
We apply technical and organizational safeguards, including encryption in transit, access controls and Secure Delivery Codes, to protect your information. No method of transmission is completely secure, but we work continuously to protect your data.
Contact Us
Questions about this policy? Reach our team: