Privacy Policy

Rider

Effective Date:13 January 2026
Last Updated:13 January 2026

Introduction

Welcome to the Qari Rider App, a platform provided by Qari for riders who have been registered by approved logistics partners to receive and complete delivery assignments.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the Qari Rider App.

By accessing or using the Rider App, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information as described below.

Information We Collect

To provide our services, we may collect the following information.

Rider Information

Information provided by your logistics partner or collected during verification may include:

  • Full name
  • Phone number
  • Email address (where applicable)
  • Profile photograph (where applicable)
  • Identity verification information (where applicable)
  • Vehicle information (where applicable)

Location Information

To facilitate delivery services, we collect location information while you are using the Rider App, including:

  • Real-time location during active deliveries
  • GPS coordinates
  • Pickup and delivery locations
  • Route information

Location information is used only to support delivery operations, navigation, order tracking, customer visibility, and platform safety.

Delivery Information

We collect information relating to delivery operations, including:

  • Assigned deliveries
  • Delivery status
  • Pickup confirmations
  • Delivery confirmations
  • Delivery history
  • Operational timestamps

Device Information

We may automatically collect:

  • Device model
  • Operating system
  • Device identifiers
  • IP address
  • Network information
  • App version
  • Crash reports

Usage Information

We may collect information regarding your use of the Rider App, including:

  • Login activity
  • Session duration
  • Features accessed
  • Activity logs
  • Error reports

How We Use Information

We use your information to:

Verify Rider Access

We use your phone number and account information to verify that you have been registered by an approved Qari logistics partner and to authenticate your access to the Rider App.

Manage Delivery Operations

We use information to:

  • Assign delivery requests
  • Display delivery details
  • Track delivery progress
  • Confirm completed deliveries
  • Improve operational efficiency

Location Services

Your location information is used to:

  • Navigate to pickup and delivery locations
  • Enable real-time order tracking
  • Improve delivery accuracy
  • Enhance rider and customer safety

Improve Our Services

We analyze information to:

  • Improve Rider App performance
  • Enhance platform reliability
  • Develop new operational features
  • Improve user experience

Safety and Fraud Prevention

We use information to:

  • Prevent unauthorized access
  • Detect fraudulent activity
  • Investigate operational incidents
  • Protect customers, partners, riders, and the Qari platform

Legal Compliance

We may process your information where required to comply with applicable laws, regulations, legal processes, or lawful requests from public authorities.

Information Sharing

We do not sell your personal information. We may share information with:

Your Logistics Partner

Your registered logistics partner may access information necessary to manage delivery operations, including your delivery status, assigned orders, location during active deliveries, and operational performance.

Customers

Customers may receive limited information necessary to facilitate deliveries, such as your first name, profile photograph (where applicable), live delivery status, and estimated arrival time.

Service Providers

We may share information with trusted third-party providers that assist with:

  • Cloud hosting
  • Mapping and navigation services
  • Analytics
  • Communications
  • Customer support
  • Platform infrastructure

These providers are required to protect your information and may use it only for authorized business purposes.

Legal Authorities

We may disclose information where necessary to:

  • Comply with applicable laws
  • Respond to lawful requests
  • Prevent fraud
  • Protect public safety
  • Enforce our Terms of Service

Business Transfers

If Qari undergoes a merger, acquisition, financing, restructuring, or sale of assets, your information may be transferred while remaining protected under this Privacy Policy.

Payments

The Qari Rider App does not display rider earnings, wallet balances, payment history, or withdrawal functionality.

Payments to riders are managed separately by the logistics partner with whom the rider is registered.

The Rider App is intended solely for managing delivery operations.

Security

We implement appropriate administrative, technical, and organizational safeguards designed to protect your information against unauthorized access, disclosure, alteration, loss, or misuse.

While we use industry-standard security measures, no electronic system can be guaranteed to be completely secure.

Riders are responsible for protecting their login credentials and reporting any unauthorized access to their logistics partner or Qari.

Contact Us

Questions about this policy? Reach our team: